Bid requests, specifications, & lead times.

 

How do I request a quote?

 

A request for a quote can be faxed, e-mailed, or mailed to us.  The preferred choice is fax.  If you do fax us the request, be sure to fulfill all of the following requirements:

 

*        Dimension all drawings.  Do not rely on scaled drawings to fax accurately.  Dimensioned drawings will be quoted before any scaled drawing.

 

*        Clearly indicate sink and stovetop location.  If you have dimensions for these items, include them with the bid.  Sometimes a client will unknowingly specify a sink or stovetop that cannot be accommodated, therefore, it is helpful to know the models ahead of time.

 

*        Clearly indicate preferred locations for seams.  Read the product descriptions and FAQ’s to identify parameters for individual products (i.e., don’t specify seam locations that create sections larger than standard sizes if standard pricing is preferred, or, larger than absolute maximums).

 

*        Clearly indicate backsplashes and their respective location and height (standard is 4” high).  If full height backsplashes are being used, send an elevation of the backsplash illustrating all necessary cutouts, and their respective locations.  Again, if backsplashes are to be seamed, indicate location of preferred seam.

 

*        Always note any custom details such as edge treatments, integral bowl sinks, inlay details, etc. and their respective locations.

 

*        Always include a destination address & zip code.  We cannot calculate shipping charges without this information.

 

*        Always include the account name and job name or number.  This is necessary to insure finding your quote at a latter date.

 

All of the above information must be included with all bid requests.  We absolutely do not give phone quotations, so please do not call to request one.  Requests that fulfill all of the above criteria will always be prioritized.

 

How do I specify the material?

 

Always refer to the material specification sheet and FAQ’s for this information, or, check the website @ www.soupcan.com 

 

What is the typical lead time I can expect?

 

Typical lead times for standard countertop sizes usually range 5-6 weeks.  Any custom detail, or oversized section, will add appx. 2 extra weeks to your lead time.  Custom color requests for concrete will add an additional 2-4 weeks for color development and approvals. 

 

The lead time is based on the following criteria:

 

*        A purchase order or signed proposal must be in possession by Soupcan, Inc.

*        All pertinent templates or construction drawings must be in our possession.

*        All sink models and faucet information must be included with all orders.

*        A 50% deposit is required with all orders. 

*        A final color choice must accompany all orders if applicable.

 

If any of the above criteria is not fulfilled, your order will not begin processing, therefore, the lead time is based on the date when all of the above criteria has been fulfilled, not the check date, PO date, or template date. 

 

We do, on occasion, quote extended lead times due to heavy volume.  Always check with our facility for projected ship dates.